We're growing rapidly, and seeking a passionate professional to join our Solutions team as Customer Success Analyst (CSA). Glia’s CSA’s provide strategic advice to clients on how to best drive value with our platform. Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice.

About Glia

Glia is reinventing the way businesses support their customers online. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

Our Culture

Does this sound like you? If so, you’re probably one of us.

  • You’re a pro, but love a good laugh
  • You’re independent, but love to collaborate
  • You have a heart for coaching and mentoring
  • You’re insatiably curious
  • You thrive in fast-paced environments
  • You don’t mind a good debate to find the best ideas
  • You love to take the lead and focus on results

As a key member of our Success organization, you'll support ongoing consultative relationships with our most important clients. Learn and master our pre-sales, implementations and ongoing optimization processes. If you're looking to create value for large organizations through elegant tech solutions and learn how to effectively consult for large and complex companies, this role is for you.

What you'll do

  • Provide strategic advice to clients on how to best drive value with our platform.
  • Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform.
  • Collaborate across numerous internal teams.
  • Establish relationships at all seniority levels throughout the organization.
  • Provide product and strategic insights based on your experience with clients.
  • Support the development and execute comprehensive training initiatives.

    Requirements
  • 1-3 years of work experience overall.
  • Previous experience in a SaaS Startup or Tech company is preferable.
  • Bonus:
    - Customer Success, Consulting, Account Management experience
    - Academic background in Business, Economics or Administration is a bonus.
    - Experience working in or selling to Contact Centers

Benefits

  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 10 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool