Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. As a key member of our Success organization, you'll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations and ongoing optimization. If you're looking to create value for large organizations through elegant tech solutions, this role is for you.

Glia's vision is to combine the human touch with technology to create the best customer experience possible. We create digital interactions that transform how companies connect with their customers. Our next-generation digital communication platform combines Messaging, Video, CoBrowsing as well as AI and is live with a single line of code. We are a team of determined, empathetic, pragmatic, resourceful and optimistic contributors. If these qualities resonate with you and you are looking to join a dynamic workplace then read on.

What you'll do

  • Provide strategic direction to clients on how to best drive value with our platform
  • Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform
  • Demonstrate thought leadership and collaborate across numerous internal teams
  • Establish relationships at all seniority levels throughout the organization
  • Provide product and strategic insights based on your experience with clients
  • Develop and execute comprehensive training initiatives

Requirements

  • 4+ years experience in Customer Success, Consulting, Account Management or similar
  • Familiarity with managing complex Enterprise clients
  • Formal or informal project management expertise
  • Background in SaaS deployments

Benefits

  • Exciting, dynamic and rapid growth environment
  • Collaborative culture with autonomy and purpose
  • Incredible mentors & investors that are an active part of the company
  • Team events including nights out and team travel
  • Free gym membership (you have to commit to going 3x per week!)
  • Diversity: 18 languages and 7 countries represented
  • Competitive base salary & benefits
  • Participation in employee option pool